Zoho SalesIQ is a customer engagement system that allows companies to communicate directly with their customers through a chatbot installed on the company’s website. The system can operate independently or integrate with Zoho CRM, thereby strengthening customer relationship management by tracking website users and transferring information to the CRM system. This enables a better understanding of customers and planning the right customer journey for each one.
Zoho’s chatbot is customizable and includes a graphical management interface with no-code functionality, as well as the option for low-code programming. It is especially suitable for high-traffic websites and allows conversations to be transferred to service representatives. Thanks to its integration with Zoho CRM, it is easy to identify whether the visitor is an existing lead, a customer who has already made a purchase, or a new customer.
The ability to rank inquiries and communicate with site visitors is particularly important for online stores, B2B companies, and startups that need to explain their advantages and identify visitor expectations.
