Zoho Desk is a help desk system that puts customer service at the center. The system provides service providers with a powerful tool that allows them to be more efficient in their work and offer customers contextual customer service. Managers will receive a tool that helps them make meaningful decisions that improve service levels, identify strengths and weaknesses in the service, maximize value from advantages, and quickly address issues. Customers will benefit from fast, transparent, and effective service.
What can you do with Zoho Desk?
Open tickets (service requests).
Identify trends in service operations.
Reflect service tasks and data across the organization.
Provide access to the service through any channel that is convenient for the customer.
Create self-service systems and make them accessible to customers to save service resources.
Tailor service processes like a glove to fit your organization.
At Cloud CRM Systems, we specialize in implementing Zoho Desk, building automated service processes, and integrating with other organizational systems (both from the Zoho family and external systems). Contact us for more information.
If you would like to try Zoho Desk, you can open an account for free with no commitment. Please note that clicking the link will redirect you to Zoho’s website to create an account.
