Many businesses seek to connect Zoho CRM or another Zoho product with WhatsApp to communicate with their customers on this popular channel. While there are plugins for Zoho that enable this connection, we chose to develop a dedicated mechanism tailored to the needs of businesses, significantly reducing the maintenance costs of this communication channel.
How do you connect Zoho with WhatsApp?
To enable the connection, you must start the process of number approval and gain access to the Meta API through the Business Manager. After approval, we will add features to your Zoho system that allow managing conversations with contacts or leads directly from the system, without the need for additional interfaces.
What does this allow?
After the connection, users can chat with customers directly from CRM or Desk. All conversations are saved in the system, allowing access to chat history with customers. Additionally, simple or complex automations can be triggered based on incoming messages or sending messages according to predefined rules.
Managing queries and call queues
Possibility of multiple WhatsApp numbers per brand, department, or region
Receiving files, images, videos, and recordings, with automatic logging
The only WhatsApp connection that saves you money
In existing WhatsApp connections, the business owner pays not only for messages at the Meta rate but also for a monthly subscription to the infrastructure provider that enables the connection, a cost that can reach thousands of shekels per year. With our connection, you only pay for setup costs, and thereafter, you pay directly to Meta for the messages sent.
