Beyond a Customer Relationship Management System Zoho’s customer relationship management system provides a flexible and effective solution for managing customer relationships at a reasonable price. The system allows businesses, both small and large, to offer their teams a competitive advantage in the most competitive markets thanks to several key features
Customization
Simple and complex adjustments can be made in the system so that Zoho CRM fits your processes perfectly. The adjustments include basic things such as adding fields and editing templates, as well as more complex customizations like using advanced workflow rules to automate processes, writing functions for executing automated tasks, managing approval processes, and more. We consider the ability to customize Zoho CRM to your processes as our flagship product, and we specialize in it.
Multichannel System
Zoho CRM allows its users to “meet” their customers anywhere, from the obvious phone calls to their website, paid advertising, social media, and more. Multichannel capabilities enable effective management of customer relationships since they are accessible across multiple channels today.
Integration
Zoho CRM allows integration with any other system that has a documented API. Some of Zoho’s integrations come with the system, such as integration with various Google products, Facebook, and more. Other integrations are written by third-party product owners, such as well-known email marketing systems, SMS platforms, and more. Additionally, missing integrations can be implemented quickly if needed.
Advanced Analytical Capabilities
Zoho offers powerful reporting systems and analytical tools that allow businesses to derive meaningful insights to advance their goals. It’s easy to create reports and dashboards that visually answer key questions. Furthermore, Zoho CRM integrates natively with Zoho Analytics, a BI system that allows the development of advanced reports for deep data analysis.
Access to Important Information
Zoho CRM allows managerial control at the right time and, when needed, real-time control for effective CRM system management. The system enables receiving alerts, approvals, monitoring, and controlling various activities as part of the ongoing business activity to track the execution and implementation of decisions.
Zoho CRM Anywhere
Zoho’s systems are cloud-based. This feature allows system users to access information and use the system from anywhere, at any time, and from any device. Zoho CRM also has a mobile app, so you can continue managing customer relationships even when you’re not at your computer.
Not Just Customer Relationship Management
We specialize in customizing Zoho CRM and other Zoho products to address a wide range of operational needs.
